Terms and Conditions

VAIVAI MAGAZINE e-shop is a venue where you can purchase unique goods directly from sellers around the world. Whether you are looking for handmade or vintage goods or environmentally friendly brands, we want you to have a positive experience shopping on VAIVAI Magazine.

Please read on to find out more about your rights, as well as what is expected of you, as a buyer.

 

 

1. Understanding VAIVAI Magazine E-Shop Limitations as a Venue

VAIVAI Magazine provides a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that VAIVAI Magazine is not a part of that transaction. By shopping through VAIVAI Magazine, you understand that:

You are not buying directly from VAIVAI Magazine, but from one of the many talented sellers on VAIVAI Magazine;

VAIVAI MAGAZINE does not pre-screen sellers and therefore does not guarantee or endorse any items sold on the e-shop or any content posted by sellers (such as photographs, language used in listings, or shop policies)

Each seller on VAIVAI Magazine accepts different payment methods and has their own processing times, shipping methods and shop policies.

 

 

2. Communicating with Other VAIVAI Magazine Members via Message

You can use the VAIVAI Magazine Message tool to communicate directly with sellers, or other VAIVAI Magazine members. Messages are a great way to ask sellers, or writers, any questions you have about an item or order, or one of their articles. The message may not be used for the following activities:

Sending unsolicited advertising or promotions, requests for donations, or spam; 

Harassing or abusing other members of our community; 

Contacting someone after they have explicitly asked you not to do so;

Interfering with a transaction, or the business of another member.

 

Interference
Interference occurs when someone intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly forbidden on VAIVAI Magazine. Examples of interference include:

Contacting another member via VAIVAI Magazine Message to warn them away from any particular member, shop, or item;

Posting in the public areas to demonstrate, or discuss a dispute with another member (Read the Guidelines);

Purchasing from a seller with the sole purpose of leaving a negative review.

 

3. Purchasing an Item on VAIVAI Magazine 

When you buy from a shop on VAIVAI Magazine, you’re directly supporting an independent business, each with its unique listings, policies, processing times and payment systems. By making a purchase from a seller on VAIVAI Magazine, you agree that you:

Have read the item description and shop policies before making a purchase:

Have submitted the appropriate payment for the item(s) purchased; and

Have provided accurate shipping information to the seller.

You also agree to comply with our VAIVAI Magazine Payment Policy when you use VAIVAI Magazine Payments

 

 

4. Reporting a Problem with an Order or Returning an Item

VAIVAI Magazine’s Case Resolution System

Although VAIVAI Magazine is not directly involved in the transaction between a buyer and a seller, we provide a case resolution system in the unlikely event that your purchase from a seller does not go as expected. You can use VAIVAI Magazine’s case system to come to a resolution with the seller in the event of non-delivery, or if an item you receive is not as described in the listing. You can file a case under the following circumstances:


Buyer Case Resolution

If you're looking to return an item or get a refund from an order on VAIVAI Magazine, the first thing to do is contact the seller directly. Each seller has their own shop policies that should address issues such as these.

 

Non-Delivery

A non-delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of non-delivery cases:

An item was never sent.

An item was not sent to the address provided through VAIVAI Magazine.

There is no proof that the item was shipped to the buyer’s address.

 

 Not as Described

An item is not as described if it is materially different from the seller’s listing description or photos. Here are a few examples of 'not as described' cases:

The item received is a different color, model, version or size.

The item has a different design or material.

The item was advertised as authentic but is not authentic.

The seller failed to disclose the fact that an item is damaged or is missing parts.

A buyer purchased three items but only received two.

The condition of the item is misrepresented. For example, the description at the time of purchase stated that the item was “new” and the item is used.

Not as described cases can also be filed for late delivery. In order to prove late delivery, the buyer must provide evidence that all of these conditions have been met:

The item(s) were ordered for a specific date or event.

The buyer and seller agreed upon a deadline.

The item(s) are rendered useless after that date.

  

Returning an Item

Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns. If you reside in the European Union, you may be entitled to a 14-day “cooling off period,” or a “right of withdrawal,” during which you may return an item for any reason. 

 

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